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Contact the public enquiry service

Our website offers information about a wide range of topics. If you need further assistance, please contact our public enquiry service using the form below. Please be aware that the ministry is not responsible for providing legal advice or assisting with individual legal matters. For legal advice, please consult a lawyer, notary or other authorized person or office.

The public enquiry service can also be reached by telephone Monday through Friday from 7:00 to 18:00 CET on +49 228 99 681 0 or +49 30 18 681 0.

Or you may call the single government service telephone number 115 for information about federal, state and local government services Monday through Friday from 8:00 to 18:00.* To find out more about 115 and where it is available, visit www.115.de.

* Calls may incur charges (115 calls from landlines and many mobile networks are charged at local rates and thus free of charge with flatrate calling plans. For a list of individual calling charges, visit www.115.de or check with your telephone service provider for more information.)

If your new national ID card has been lost or stolen, call +49 116 116 immediately to block the online ID function (3.9ct/minute from German landlines, max. 42 ct/minute from mobile phones, also available from abroad). You will need the blocking code issued in your PIN letter. For more information, visit www.personalausweisportal.de.

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